![]() ![]() Would I now trust my business, file uploads to Proton Drive or my personal contacts with Protonmail, knowing all three can be subject to random and/or arbitrary suspension at the drop of a hat? Absolutely not. Protonmail confirms that suspensions are handled by an "automated system" so logic dictates that as I've done none of those things, their systems must be either inept or flawed. I'd literally sent ONE e-mail from the account in the short time I had it! I've been given zero explanation and the Protonmail list of reasons for account suspension includes criminal activity, impersonation or bulk e-mailing. Simple, right? However, the new account was suddenly suspended in less than 24 hours and is now permanently blocked. Due to a combination of spam and regret over the previous username I chose, I decided to create a brand new account with the intention of migrating the old account over to the new one. I have an existing Protonmail (free) account which I've used for around two years. ![]() ![]() Am giving 2star will give 5 stars once the issue is resolved This is my request number (1192859) but please help am very confused and am panicking. the reply I got from support yesterday was that the 9 mails will remain suspended it was not encouraging so now am appealing again to the proton to help me even give me temporary access even if its for 24hours or 12 hours login those mails and unlink the accounts connected to them its just 9mails then after they can delete it if they wish and I can create a new single proton premium account after just for myself. am beginning to panic like seriously proton suspended the mails I ve acknowledge the facts I messed up not reading the T&C and I acknowledge my mistake but am only human the mails are not for scam I swear On my life. am from a 3rd world country and some of these people don't have access to the internet and I created financial account and other accounts already linked to those mails so money is involved. proton suspended my mail and 8 other mails i created for people. Someone recommended proton to me but am truly disappointed. ![]()
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